Quantcast
Channel: Astrill.com Scam / Review
Viewing all articles
Browse latest Browse all 10

June 26, 2013 – A chat with Astrill as a new client

0
0
System 15:06:35
System is getting started. [26 June 2013 15:06:35]
TopicI’m interested in your services.
A representative will be connected, please be patient.
Veron enters the chatroom.
Veron 15:06:57
Hello New Customer, my name is Veron, how may I help you?
New Customer 15:07:20
I would like to know if you are a reliable company and if I can trust you to buy a VPN from you?
Veron 15:08:34
If you want, you can sign up for free trial so you can test first
Please read carefully, do this to get 7 days FREE Trial:
Create your account here: https://www.astrill.com/sign-up.php Select any package first and complete all steps, verify your account then report back to us so we can activate the free trial.
Please note that you do NOT need to provide your credit card info, unless free trial has expired and you want to continue with our service.
New Customer 15:09:35
The 7 day trial costs any money?
Veron 15:10:00
No
Please note that you do NOT need to provide your credit card info, unless free trial has expired and you want to continue with our service.
New Customer 15:11:05
I understand.
I was doing a search on Google and I came across this site
Astrillscam.com
Why is this person complaining about you?
Veron 15:12:03
HIs account was suspended because he violated our terms of service
New Customer 15:12:54
Yes, but I’m reading in his blog you haven’t responded to him properly, and that he contacted you several times, and likewise refund was never issued. I am quite concerned I would register for your services and get the same “treatment” if you understand what I mean?
Veron 15:14:59
We cannot issue a refund on him
SInce he violated our terms of service
You can read our Terms of Service first before you agree on it
HE is insisting for a refund
We are not authorized to issue a refund as well
he needs to contact level 2 support for that
and the concerned dept has to further investigate on his issue
He contacted us several times but he won’t listen
New Customer 15:16:54
Well, I am not going to speak on his behalf, I am just letting you know I am definitely not impressed with this kind of support nor I am going to read the terms and conditions
Veron 15:17:13
He cannot understand that level 1 support (like me) cannot help him further
New Customer 15:17:16
I believe you are the ones who don’t listen, you are talking to a new customer here, and I have no further interest in your services
I am not going to consider you, I am really sorry, I am going to look elsewhere
Thank you for your time Veron
Veron 15:17:43
Okay you’re welcome
Thank you for contacting us.
New Customer 15:18:23
I suggest you try to make a better image of your services because anyone who comes across such a support will stay away and not feel safe to conduct any business
Thanks and goodbye
Veron 15:19:02
Thank you for that.
System 15:19:13
Veron has left the chatroom.
The representative has left the conversation. If you have further questions please leave a message. Thank you!


Viewing all articles
Browse latest Browse all 10

Latest Images

Trending Articles





Latest Images